One of the deepest needs of our human existence is the need to be appreciated. Each and everyone of us absolutely loves to be appreciated for who we are and what we do. If you satisfy this need in those around you, you'll have all kinds of people excited and willing to do just about anything for you. So take the time to say "thank you" and compliment people for who they … [Read more...] about Ross Reck: Sincere Appreciation Gets Results
Reck, Ross; Dr.
Ross Reck on Customer Service
Five months ago, I bought a Whirlpool electric range from the Lowe’s that’s near my home. After I finished cooking dinner this past Thursday, I noticed that the oven wouldn’t shut off. It sounded like it had shut off, but when I opened the oven door half an hour later, it was still producing heat. I tried to turn it off several more times, but it was nothing doing. So, I turned … [Read more...] about Ross Reck on Customer Service
Ross Reck – When Your Window Of Opportunity Opens–Go For It!
I sat next to an account manager for Coca Cola on a plane ride to Phoenix who shared an interesting story with me. She had been trying for many years to get the soft drink syrup account for one of the larger convenience store chains in Phoenix. The problem, however, was that the competition had a “lock” on the business. Rather than give up, this woman continued to call on … [Read more...] about Ross Reck – When Your Window Of Opportunity Opens–Go For It!
Getting Customers To Sell For You by Ross Reck
Getting Customers To Sell For You I have my cars fixed by an establishment called Don's Repair. Although this place was a little out of the way for me, Don's prices were good and when Don fixed something, it stayed fixed. So I started referring some of my friends to Don. They were also impressed with the quality of Don's service and began referring their friends. As a … [Read more...] about Getting Customers To Sell For You by Ross Reck
Maintaining Relationships: High-Touch, Not High-Tech by Ross Reck
While electronic communication makes it possible for us to exchange information rapidly, it falls short when it comes to the caring and feeding of personal relationships. Relationships occur between two people and people need periodic personal touches from the other person if the relationship to remain vibrant. So get out from behind your computer screen and visit some of these … [Read more...] about Maintaining Relationships: High-Touch, Not High-Tech by Ross Reck