It all began at the McDonald’s Drive-Thru in Scottsburg, Indiana around 8:30 PM this past Father’s Day. An unknown woman pulled up to pay for her approximately $6.00 food order. When she looked back, she saw a dad with four kids and told the McDonald’s employee that she would pay for his $36.00 order as well and told him to tell the dad, “Happy Father’s Day.” When the dad … [Read more...] about An Amazing Example of Paying It Forward by Ross Reck
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Capitalize On Your Moments Of Truth by Ross Reck
Standing Ovation A moment of truth is an opportunity to come through when the people around you don't expect you to. I was on a Hertz Rental Car bus in Chicago one time when a pregnant woman traveling with three kids and six suitcases was about to get off. Instead of merely unloading her suitcases onto the street, the driver carried them several hundred feet and loaded them … [Read more...] about Capitalize On Your Moments Of Truth by Ross Reck
Customers Prefer Special Treatment Over Low Price
Some relatives of mine, Dick and Lucille, own and manage a hardware store in a small town in Michigan. The hardware store they own is part of a chain of hardware stores that specializes in serving small communities. When Dick and Lucille moved to this community twenty years ago, they became part of it. They lived there, their kids went to school there, and they went to … [Read more...] about Customers Prefer Special Treatment Over Low Price
Negative Comments Hurt Everyone
Nothing good ever comes out of negative comments. They make you, the sender, look bad to the people observing your behavior. They also make the receiver feel bad. If you regularly dish out negative comments, don't expect any of these people to give you their best efforts the next time you ask them for a favor. [1] References: RossReck.com … [Read more...] about Negative Comments Hurt Everyone
A Good Start in Life is Great, but it’s Nothing Compared to a Strong Finish
Some people get off to a very good start in life often for reasons beyond their control--sometimes their parents are able to do things for them that other people's parents can't or they're born with special gifts that others aren't. While we can't do anything to alter the circumstances surrounding the earlier stages of our lives, we can do something about the latter stages … [Read more...] about A Good Start in Life is Great, but it’s Nothing Compared to a Strong Finish