Standing Ovation A moment of truth is an opportunity to come through when the people around you don't expect you to. I was on a Hertz Rental Car bus in Chicago one time when a pregnant woman traveling with three kids and six suitcases was about to get off. Instead of merely unloading her suitcases onto the street, the driver carried them several hundred feet and loaded them … [Read more...] about Capitalize On Your Moments Of Truth by Ross Reck
Reck, Ross; Dr.
Customers Prefer Special Treatment Over Low Price
Some relatives of mine, Dick and Lucille, own and manage a hardware store in a small town in Michigan. The hardware store they own is part of a chain of hardware stores that specializes in serving small communities. When Dick and Lucille moved to this community twenty years ago, they became part of it. They lived there, their kids went to school there, and they went to … [Read more...] about Customers Prefer Special Treatment Over Low Price
Negative Comments Hurt Everyone
Nothing good ever comes out of negative comments. They make you, the sender, look bad to the people observing your behavior. They also make the receiver feel bad. If you regularly dish out negative comments, don't expect any of these people to give you their best efforts the next time you ask them for a favor. [1] References: RossReck.com … [Read more...] about Negative Comments Hurt Everyone
A Good Start in Life is Great, but it’s Nothing Compared to a Strong Finish
Some people get off to a very good start in life often for reasons beyond their control--sometimes their parents are able to do things for them that other people's parents can't or they're born with special gifts that others aren't. While we can't do anything to alter the circumstances surrounding the earlier stages of our lives, we can do something about the latter stages … [Read more...] about A Good Start in Life is Great, but it’s Nothing Compared to a Strong Finish
Even Irritating Things Happen for a Reason by Dr. Ross Reck
My friend recently made an evening trip to the grocery store that didn’t go as she expected it to. After she picked up the items she wanted and got ready to check out, she remembered that she needed ice cream. So, she returned to the back of the store to get it. When she got ready to check out again, she remembered that she needed butter and went back for it. When she … [Read more...] about Even Irritating Things Happen for a Reason by Dr. Ross Reck