Standing Ovation A moment of truth is an opportunity to come through when the people around you don't expect you to. I was on a Hertz Rental Car bus in Chicago one time when a pregnant woman traveling with three kids and six suitcases was about to get off. Instead of merely unloading her suitcases onto the street, the driver carried them several hundred feet and loaded them … [Read more...] about Capitalize On Your Moments Of Truth by Ross Reck
Customers Prefer Special Treatment Over Low Price
Some relatives of mine, Dick and Lucille, own and manage a hardware store in a small town in Michigan. The hardware store they own is part of a chain of hardware stores that specializes in serving small communities. When Dick and Lucille moved to this community twenty years ago, they became part of it. They lived there, their kids went to school there, and they went to … [Read more...] about Customers Prefer Special Treatment Over Low Price
Negative Comments Hurt Everyone
Nothing good ever comes out of negative comments. They make you, the sender, look bad to the people observing your behavior. They also make the receiver feel bad. If you regularly dish out negative comments, don't expect any of these people to give you their best efforts the next time you ask them for a favor. [1] References: RossReck.com … [Read more...] about Negative Comments Hurt Everyone
Carey, Paul
TV news director. … [Read more...] about Carey, Paul
Bean, Bob
WXYZ: News Director … [Read more...] about Bean, Bob